Knowledge Base
Find detailed guides, step-by-step tutorials, and FAQs to help you get the most from your DartNode services.
Navigation
HomeBilling Issues
I Was Charged but My Invoice Still Shows Unpaid
It's alarming to see money leave your account while DartNode still shows the invoice as unpaid. In most cases nothing is lost. What you're seeing is usually a temporary card authorization, a payment that's still processing, or a payment that was recorded as account credit but not yet applied to the…
I See "Account Blocked" When Trying to Log In
I See "Account Blocked" When Trying to Log In Your account may be blocked for several reasons: Payment dispute/chargeback: Filing a dispute with your bank automatically locks your DartNode account. Contact support to resolve. Fraud detection: The system flagged suspicious activity. You may need to…
My Payment Was Declined
My Payment Was Declined Go to Billing > Reload Account and try adding funds with a different payment method. Common decline reasons: Insufficient funds on the card. Card expired — update your payment method. Bank blocked the transaction — contact your bank to authorize charges from DartNode. Fraud…
My Service Was Suspended
My Service Was Suspended Services can be suspended for two main reasons: Non-Payment Go to Billing and pay any outstanding invoices. Once payment is confirmed, your service will be reactivated automatically. If not reactivated within a few minutes, contact support. Abuse Complaint Check your email…
I Want to Use the 7-Day Money-Back Guarantee
I Want to Use the 7-Day Money-Back Guarantee The guarantee applies only to services less than 7 days old. Go to your service's cancellation page and look for the money-back option. The guarantee can only be used once per account. Refunds are issued to the original payment method (credit card or…
My Service Was Terminated — Can I Recover My Data?
My Service Was Terminated — Can I Recover My Data? Once a service is terminated, all data is permanently deleted and cannot be recovered. Termination happens: 10 days after an invoice goes past due (automatic). Immediately if you choose "Cancel Immediately" from the dashboard. 30 days after…