My Service Was Suspended

Services can be suspended for two main reasons:

Non-Payment

1. Go to Billing and pay any outstanding invoices.
2. Once payment is confirmed, your service will be reactivated automatically.
3. If not reactivated within a few minutes, contact support.

Abuse Complaint

1. Check your email for an abuse notification with details.
2. Go to Network > Abuse Center to view the case.
3. Reply to the abuse case with your explanation or resolution.
4. If your account has been locked due to multiple abuse complaints (3+ within 72 hours), you must resolve the abuse ticket before regaining access.

Suspension Timeline

• Day 0: Invoice due date. Payment attempted automatically.
• Day 3: If still unpaid, services are suspended.
• Day 10: If still unpaid, services are terminated and all data is permanently deleted.

Act quickly to avoid data loss.