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Find detailed guides, step-by-step tutorials, and FAQs to help you get the most from your DartNode services.
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I Cannot Cancel My Service
I Cannot Cancel My Service Possible reasons: Service Agreement: If your service is managed by a service agreement (contract), it cannot be cancelled through the dashboard until the agreement term ends. Contact support to discuss options. Account Locked: If your account is locked due to a payment…
My Payment Was Declined
My Payment Was Declined Go to Billing > Reload Account and try adding funds with a different payment method. Common decline reasons: Insufficient funds on the card. Card expired — update your payment method. Bank blocked the transaction — contact your bank to authorize charges from DartNode. Fraud…
I Was Charged but My Account Balance Does Not Reflect the Payment
I Was Charged but My Account Balance Doesn't Reflect the Payment Go to Billing and check the invoice status. If it shows PAID, the payment was recorded. Check Billing > Account Balance for a detailed breakdown. If a payment was made but the invoice still shows UNPAID, there may be a delay in…
My Service Was Suspended
My Service Was Suspended Services can be suspended for two main reasons: Non-Payment Go to Billing and pay any outstanding invoices. Once payment is confirmed, your service will be reactivated automatically. If not reactivated within a few minutes, contact support. Abuse Complaint Check your email…
My Service Was Terminated — Can I Recover My Data?
My Service Was Terminated — Can I Recover My Data? Once a service is terminated, all data is permanently deleted and cannot be recovered. Termination happens: 10 days after an invoice goes past due (automatic). Immediately if you choose "Cancel Immediately" from the dashboard. 30 days after…
I See "Account Blocked" When Trying to Log In
I See "Account Blocked" When Trying to Log In Your account may be blocked for several reasons: Payment dispute/chargeback: Filing a dispute with your bank automatically locks your DartNode account. Contact support to resolve. Fraud detection: The system flagged suspicious activity. You may need to…
I Want to Use the 7-Day Money-Back Guarantee
I Want to Use the 7-Day Money-Back Guarantee The guarantee applies only to services less than 7 days old. Go to your service's cancellation page and look for the money-back option. The guarantee can only be used once per account. Refunds are issued to the original payment method (credit card or…