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Find detailed guides, step-by-step tutorials, and FAQs to help you get the most from your DartNode services.
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My Server Shows Migrating Status
My Server Shows "Migrating" Status Server migration occurs when you upgrade to a plan that requires moving to a different physical host. During migration: The server will be temporarily unavailable. Progress indicators show the migration speed and status. Do not attempt power actions during…
My Server Is Slow or Unresponsive
My Server Is Slow or Unresponsive Check real-time metrics on the server detail page (CPU, RAM, Disk, Network). If resources are consistently maxed out, consider upgrading your plan. If disk I/O is high, check for runaway processes via SSH or VNC. Check if swap is being used heavily (free -h via…
My VNC or SSH Session Keeps Disconnecting
My VNC or SSH Session Keeps Disconnecting VNC: Refresh the page and reconnect. The session token is valid for 60 seconds. SSH: The terminal will automatically retry up to 5 times with increasing delays. If it fails, check your network connection and try again. If disconnections are frequent, check…
I Am Locked Out of My Server
I Am Locked Out of My Server Use VNC Console to access the server without SSH. Use Root Password Reset to generate a new root password (this will reboot the server). If the OS is corrupted, use Restore Snapshot to revert to a working state. As a last resort, use Reinstall OS (this erases all data).
My Server Provisioning Seems Stuck
My Server Provisioning Seems Stuck If your server shows a "Provisioning" status for an extended period: Check the server detail page for progress indicators or job status messages. Provisioning typically completes within a few minutes. If it has been more than 30 minutes, the job may have timed…
My Dedicated Server IPMI Is Not Responding
My Dedicated Server's IPMI Is Not Responding Go to your dedicated server's detail page > IPMI tab. If IPMI shows as not supported, your server model may not have IPMI. Open a support ticket with the NOC team. Try Reset IPMI Password to refresh the connection credentials. Click Close IPMI Session…
My Server Is Not Responding
My Server Is Not Responding Check the server status on the detail page. If it shows Stopped, use Power On to start it. If the server shows Running but is unresponsive: Try accessing via VNC Console — this works even if SSH and networking are down. Use Reboot or Graceful Shutdown followed by Power…
I Cannot Connect via SSH
I Cannot Connect via SSH Verify the server is running and the IP is correct on the server detail page. Use the browser-based SSH Terminal from the dashboard as an alternative. Use VNC Console to check if the SSH service is running inside the OS. Check your server's firewall rules — you may have…