LIVE NOW
DartDay - 24 Hours of Blow Out Deals!
00d : 00h : 00m : 00s
Go To the Event

Knowledge Base

Find detailed guides, step-by-step tutorials, and FAQs to help you get the most from your DartNode services.

home troubleshoot-server troubleshooting

My Server Is Not Responding

My Server Is Not Responding

  1. Check the server status on the detail page. If it shows Stopped, use Power On to start it.
  2. If the server shows Running but is unresponsive:
    • Try accessing via VNC Console — this works even if SSH and networking are down.
    • Use Reboot or Graceful Shutdown followed by Power On.
    • As a last resort, use Force Stop then Power On.
  3. Check if your server's IP is reachable. Network issues may require Reconfigure Network.