Can I Transfer a Service to Another Account?
Yes, at no charge. You can move a service to another person's DartNode account if you're selling a project, handing infrastructure to a client, or consolidating accounts within your team. Staff carry out the transfer, so it's done through a ticket rather than a button in the dashboard. Here's how to make it go quickly.
Before you request a transfer
The receiving account must be ready to take the service:
- It must be an active DartNode account. If the recipient doesn't have one yet, they can create one in about a minute.
- It must have a valid billing profile (billing address and payment method) at app.dartnode.com/billing, because renewals bill to the new owner.
- It must be in good standing, with no suspension, block, or open payment dispute.
The sending account should have the service paid up. Settle any unpaid invoice on the service before you request a transfer.
How to request a transfer
- From the account that currently owns the service, open a support ticket to the Accounting department.
- Choose the service from the dropdown so we know exactly which one is moving. If you're moving several, list each service ID.
- Give the email address of the receiving DartNode account.
- Say clearly that you authorize transferring the service to that account.
The request has to come from the current owner's account. We don't act on transfer requests from the recipient or from an email address that isn't on the account.
What changes and what doesn't
| Stays the same | Changes |
|---|---|
| The server, its disks and data, its IP addresses, and its configuration. Nothing is reinstalled or migrated. | Ownership, so the service appears in the recipient's dashboard and disappears from yours. |
| The renewal price and billing term the service already has. | Who gets billed. Future invoices go to the recipient's account. |
| Uptime. Transfers are an account change, not a server move, so there's no downtime. | Access. Your dashboard access ends, but any SSH keys or passwords you set inside the server remain. The new owner should rotate them. |
Account credit, referral rewards, and the 7-day money-back guarantee belong to the account, not the service, so they don't move with it.
How long does it take?
Transfers are handled by staff on a best-effort basis. Most are done within a day or two, but allow up to 7 days. Missing information is the most common cause of delay, such as a recipient without a billing profile or an unclear service ID, so including everything above saves a round-trip.
What about moving a server to a different location?
That's a different request. Moving a server to another datacenter (for example, to Los Angeles) means relocating the data and usually changing IP addresses. Open a ticket with the service and the location you want, and we'll tell you whether it's possible for that service and what it involves.
Need help?
Email [email protected].