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Find detailed guides, step-by-step tutorials, and FAQs to help you get the most from your DartNode services.
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How Do I Close or Delete My DartNode Account?
If you're done with DartNode, you can close your account. Closing it isn't a dashboard button. It takes two steps: cancel your services yourself, then ask us to close the account. This page explains both steps and what we do and don't keep afterward. Step 1: Cancel every service Closing your…
Can I Get a Refund or Withdraw My Account Credit?
We often get asked about getting money back, whether that's a refund on a new service, a payout of leftover account balance, or credit for an outage. The answer depends on which of these you're asking about, so this page covers each case. In short, refunds go back to your original payment method…
Why Isn't IPv6 Working on My Server?
Every DartNode virtual server comes with IPv6 alongside IPv4. When IPv6 isn't working, it's usually one of three things. The network configuration inside the server may be out of date, a firewall may be blocking IPv6 traffic, or, less often, there's a network-wide issue on our side. This guide…
Can I Transfer a Service to Another Account?
Yes, at no charge. You can move a service to another person's DartNode account if you're selling a project, handing infrastructure to a client, or consolidating accounts within your team. Staff carry out the transfer, so it's done through a ticket rather than a button in the dashboard. Here's how…
VPS vs. VDS vs. Dedicated Servers: Which Should I Choose?
DartNode offers three kinds of server. They differ in how much of the physical hardware is yours, and that affects performance consistency, price, and how quickly you can scale. The comparison below should help you pick the right one. If you're still unsure after reading it, start smaller. Virtual…
Can I Send Email (SMTP) From My Server? Ports 25, 465 and 587
Short answer: not right now. Outbound email ports are currently closed on DartNode services while we roll out a new outbound email system. This is the most common question we get, so this page explains what's blocked, why, and how to send mail from your server in the meantime. What's blocked…