How to Manage Support Tickets

Viewing Tickets

1. Click Support in the navigation menu.
2. View all your tickets in a searchable, sortable table.
3. Filter by ID, Subject, Department, or Status (Open, Pending, Closed, In Progress).

Opening a New Ticket

1. Click Support > Open New Ticket.
2. Fill in the form:
   • Subject — brief description of your issue.
   • Department — Billing, Technical, Abuse, General, etc.
   • Related Service — optionally link the ticket to a specific service.
   • Content — describe your issue in detail (rich text editor available).
3. Click Submit.

Replying to a Ticket

1. Go to Support and click on the ticket.
2. Type your reply and click Send.