Account Verification: Email, Phone, and Identity (KYC)
DartNode runs a network that bad actors constantly try to abuse for spam, phishing, and fraud. Verification is one of the ways we keep them out, which protects your IP reputation and keeps prices fair for legitimate customers. Depending on your account and order, you may be asked to verify your email, your phone number, or your identity. Each one takes a few minutes, and this guide covers all three.
Email verification
If you're asked to verify your email after registering:
- Check the inbox of your account email for a verification code.
- Enter the code on the verification page and click Verify.
No email? Check spam and promotions folders, then reload the verification page to send a new code. Some corporate mail filters delay or quarantine automated mail, so ask your IT team to allowlist dartnode.com if codes never arrive.
Phone verification
- Go to Verify Phone. You may be prompted automatically.
- Enter your number, including the correct country code.
- Click Send Code, then enter the 6-digit code from the SMS and click Verify.
| Limit | Value |
|---|---|
| Code expires after | 10 minutes |
| Request a new code after | 30 seconds |
| Verification attempts | 3 per hour |
A verified phone number is also needed if you want to use SMS for two-factor authentication. Virtual and VoIP numbers may not receive codes reliably, so use a real mobile number.
Identity verification (KYC)
Some accounts and orders need identity verification before services are provisioned, or before restrictions on an account can be lifted. If it's required, you'll be prompted in the dashboard. You can also go to Verify Identity directly.
What you need
- A selfie, taken with your device camera or uploaded
- The front of a government-issued photo ID: driver's license, passport, national ID card, or state ID
- Optionally, the back of the ID
Uploads can be JPEG, PNG, or WebP.
Steps
- Take or upload your selfie.
- Take or upload a photo of the front of your ID, and the back if you want.
- Click Submit.
Submissions go through automated checks, and a staff member reviews any that need a closer look.
Tips that prevent a failed check
- Use even lighting with no glare on the ID. Turn off flash if it causes reflections.
- Get all four corners of the ID in the frame, with the text sharp and readable.
- The ID must be current, not expired.
- The name on the ID should match the name on your DartNode account and billing profile.
- For the selfie, face the camera directly and remove sunglasses, hats, or masks.
Results
| Status | Meaning |
|---|---|
| Approved | Verification is complete and any related restriction is lifted. |
| Under Review | A staff member is reviewing it manually. There's no need to resubmit or open a ticket. Check back later. |
| Failed | The reason is shown on screen. Fix it and resubmit. |
Why was I asked to verify?
Verification can be triggered by things like the type of service ordered, the payment method, or automated fraud signals on an order. Being asked doesn't mean you've done anything wrong. We don't share the specific signals involved, because that would make the checks easier to get around.
Is my ID kept private?
Identity documents are used only to verify your account. They aren't shown to other customers or used for marketing.
Need help?
If a check keeps failing or has been under review for a long time, open a ticket and we'll take a look. Please don't send ID documents as email attachments. Use the verification page so they stay protected.