Why Charge for Phone Support?

At DartNode, we strive to provide fast, high-quality support to all customers. While most support requests are handled through our ticket system at no cost, phone support is billed separately — and here’s why:

⏱️ Prioritized & Immediate Access

Phone support is staffed by senior-level technicians who can assist you right away. These resources are prioritized for urgent situations and mission-critical workloads.

📞 One-on-One Real-Time Support

Unlike email or tickets, phone support offers real-time troubleshooting, which demands focused attention and reduces our ability to help others simultaneously. Charging helps us manage availability and deliver quality service without long hold times.

⚖️ Fair Usage & Resource Allocation

By charging for direct phone access, we ensure fair usage while continuing to offer free, unlimited ticket-based support for non-urgent issues.

Need urgent help? You can always escalate via Red Phone Support when needed — it’s just a few clicks away in your Support → Phone Support section.

Still have questions? Contact us at support@dartnode.com.