Knowledge Base
Find detailed guides, step-by-step tutorials, and FAQs to help you get the most from your DartNode services.
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How to Set Up Your Billing Address
How to Set Up Your Billing Address (First Time) The first time you access Billing, you will be asked to create a customer profile: Enter your Street Address, Country, State, City, and Postal Code. Enter your Phone Number with country code. Google Maps autocomplete is available to help fill in your…
How to Redeem a Gift Card
How to Redeem a Gift Card Click Billing > Redeem a Gift Card. Enter your gift card code. Click Redeem. The credit will be applied to your account balance.
How to View and Pay Invoices
How to View and Pay Invoices Click Billing in the navigation menu. View all invoices with columns: ID, Total, Due Balance, Status, Invoiced Date, Due Date. Invoice statuses: PAID, UNPAID, LATE, VOIDED. Click an invoice to view its full details. Pay outstanding invoices from the invoice detail page.…
How to Add Funds to Your Account
How to Add Funds to Your Account Click Billing > Reload Account. Choose a payment method: Stripe — credit card or bank account. PayPal — pay via PayPal. Bitcoin / Cryptocurrency — pay with crypto. Enter the amount and complete the payment.
7-Day Money Back Guarantee
We want you to feel confident when trying DartNode — so we offer a 7-day money back guarantee on most products and services.✅ What’s Covered?The following services are eligible for a full refund within 7 days of purchase:🖥️ VPS Hosting☁️ Cloud Instances💼 Standard Dedicated Servers📦 Any other…
Canceling a Service: Options, Refunds, and What Happens to Your Data
You can cancel any DartNode service from your dashboard at any time, with no phone call and no retention offer to sit through. Before you cancel, it helps to know a few things. Different service types cancel in different ways. Some credit goes back to your balance. Once a cancellation takes effect,…
How Does Billing Work at DartNode?
At DartNode, we believe in transparent and fair billing 💼. That’s why we use a prorated monthly billing system to align all customers on the same cycle. Here’s how it works:📅 Monthly Billing CycleAll services at DartNode follow a calendar-month billing cycle.Invoices are generated and due on the…